Privacy Policy

Last updated: {{ November 2025 }}

Outset Fitness (“we”, “us”, “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you use our website: outset-fitness.com.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Outset Fitness
4 Hull’s Lane, Lisburn
Northern Ireland

If you have any questions about this policy or your data, you can contact us at:
📧 info@outset-fitness.com

2. What Information We Collect

2.1 Information You Provide Directly

When you fill out our contact form or submit a membership enquiry, we collect:

  • Name

  • Email address

  • Phone number (if provided)

  • Any details you include in your message

We use this information to respond to your enquiry and help you get started.

2.2 Information from Website Analytics

We use Google Analytics to collect standard website usage data, such as:

  • Pages visited

  • Time spent on the website

  • Browser and device type

  • Approximate geographical location

  • Referral sources (e.g., search engines or social media)

This data is anonymised and used to help us improve our website and user experience.

2.3 Cookies

Our website uses cookies to ensure it functions properly, to improve user experience, and to collect anonymised analytics data.

Cookies are small text files stored on your device. They are not harmful and do not give us access to personal files.

We use the following types of cookies:

a. Essential Cookies

Required for the website to operate correctly.

They support:

  • Security and site performance

  • Form submissions

  • Basic preferences and functionality

These cookies cannot be disabled, as the website cannot function without them.

b. Analytics Cookies (Google Analytics)

These cookies help us understand how visitors interact with the site by collecting anonymised data such as:

  • Popular pages

  • Time spent on pages

  • Click behaviour

  • Device/browser usage

This helps us continually improve the user experience.

c. Performance & Functionality Cookies

These cookies enhance the website’s usability, such as remembering your preferences or improving load times.

d. Third-Party Cookies (WodBoard)

Our website includes links to WodBoard, our gym management and booking platform.

If you click through to WodBoard, their website may set cookies with their own privacy and cookie policies.

We do not control third-party cookies

Managing Cookies

You can manage or disable cookies at any time via your browser settings.

Please note: disabling essential cookies may affect website functionality, including form submissions.

2.4 Links to Third-Party Services

Our website includes links to WodBoard, our external gym management software.

When you click these links, you will be taken to WodBoard’s website, which has its own privacy policy and data practices.

We do not control or take responsibility for how WodBoard handles your information.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and membership questions

  • Provide information about classes, memberships or workshops

  • Improve our website and service

  • Maintain website performance and security

We do not sell, trade, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Legitimate Interest – responding to enquiries or feedback

  • Consent – when you submit a contact form or accept cookies

  • Compliance with Law – maintaining security, preventing misuse

Only authorised staff can access submitted contact information.

5. How We Store and Protect Your Data

We take data protection seriously.

Your information is stored securely and only accessible by authorised staff who need it to respond to enquiries or provide support.

We use appropriate technical measures to protect your information from loss, misuse, or unauthorised access.

6. How Long We Keep Your Data

We keep contact form submissions and enquiry details for up to 12 months, unless:

  • You join Outset Fitness (in which case information may move into our member systems), or

  • You request that we delete your information sooner.

Analytics data may be retained for up to 26 months by Google Analytics.

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data

  • Withdraw consent (where applicable)

  • Object to processing for legitimate interests

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at:

📧 info@outset-fitness.com

8. Third-Party Websites

Our site may contain links to external websites, including WodBoard.

We are not responsible for their content, security, or privacy policies.

We recommend reviewing their privacy documentation before providing any information.

9. Changes to This Privacy Policy

We may update this policy from time to time.

Any changes will be posted on this page with an updated revision date.